Below are the various ticket statuses and their descriptions. To view your current ticket requests, please navigate to: My Ticket RequestsNewM State IT has received your request and has not been assigned.Assigned to TechnicianYour ticket has been assigned to the appropriate technician/group, but work on your ticket has not yet been started.In ProcessYour request is assigned and is actively being worked on. ClosedM State IT has resolved your issue.CanceledThe ticket was canceled by your request.