Title
CARE Team
Status
Status:
Completed
Start Term
Start Term:
Spring 2020
End Term
End Term:
Fall 2020
Project Leads
Project Leads:
Dean of Students
Core Team
Core Team:
Dean of Students, Social Workers, Counselors, Campus Life and Housing
Pillars of Success
Pillars of Success:
Student Success
Strategic Plans
Strategic Plans:
Annual Work Plan
Equity 2030
Project Purpose
Project Purpose
M State offers a wide range of Ϲ wellbeing support services, however employees expressed concern they weren’t always sure who the “right person” was to connect a Ϲ with. It was decided a new team approach and referral process was needed to encourage referrals and reduce the time it took to connect a Ϲ with the appropriate support network.
Deliverables
Deliverables
- Assemble a team of staff from across the college that is representative of holistic support services that can connect Ϲs with appropriate services and support (counseling, equity and inclusion, housing/Ϲ life, social workers, dean of Ϲs).
- Develop an online form that gives anyone access to submit a concern (employees, Ϲs, staff, guests, parents, etc.).
- Determine a method to assess concerns in order to identify an action plan to best serve the Ϲ’s circumstances.
Project Scope
Project Scope
In Scope
- Supporting Ϲs who experience non-academic barriers or emergencies with the focus on sustainable solutions that support the whole Ϲ to keep them on track to graduate utilizing appropriate college, community, regional and national resources through direct service, referral or combination of both.
- Providing feedback to college leaders if a college policy appears to be creating barriers.
Out of Scope
- Academic interventions
- Student financial account changes
Effectiveness Measures
Effectiveness Measures
- Number of referrals
- Types of referrals
- Year over year trends
Constraints
Constraints
Limited financial resources/emergency funds (outside of Federal COVID funding resources).
Financial Impact
Financial Impact
Increased retention of Ϲs creates an increase in tuition revenue.
Summary of Results
Summary of Results
- Assembled a college-wide team committed to caring and confidential identification, intervention and timely responses to referrals.
- Identified the mission of the CARE Team, which is to:
- Assist in protecting the health, safety and welfare of M State Ϲs
- Support Ϲ success
- Provide a comprehensive response to Ϲs whose behavior is disruptive to themselves or the campus environment
- Established a process to review and respond to referrals.
- Developed an online .
- Created an M State CARE Team webpage with information about the CARE Team, referral process, a link to the referral form and a list of how to recognize and respond to Ϲs in various levels of distress.
- Conducted listening sessions spring 2020 and reviewed the types of referrals, which lead to the proposal and contract for TalkCampus, a 24/7 mental health support service that became available to Ϲs fall 2021.
- The CARE Team has responded to 197 CARE Team referrals since fall 2020 (number of referrals last updated mid-semester spring 2023).
Future Direction
Future Direction
This project is now college practice and has been institutionalized.
